Note: I eventually got a brand new Nokia 5800 replacement. Due to time constraints, I have not outlined the entire process. However, some of my experience is documented below. If you have any questions, feel free to post a comment or e-mail me.
It all began with the desire to experience the Nokia 5800. After months of reading about the 5800 online, I decided I should save some time and purchase one. I looked at Brick and Mortar shops, Australian online stores, Amazon.com and eBay. After about a week of contemplating over the appropriate channel to purchase the phone, the decision to purchase the Nokia 5800 on eBay was the result. I reviewed the sellers and decided upon 7272wil. Image purchase below
Bank Deposit from my bank to 7272wil:
Despite selling Hong Kong phones and the difficulties with warranties surrounding HK phones, I felt comfortable ordering from 7272wil because his ad stated the following twice:
“We offer 1 year Australia local warranty:
Should your product experience problems, you no longer have to send it long way back to overseas with high postage cost and reduce risks item lost during transit but to our local office (not service agent) in Australia.”
Can be seen here:
The ad also states that the phone would come with a screen protector from Japan and it did not.
After three very exciting and enjoyable weeks of use, I bricked the 5800 while plugging it into a USB port. Prior to this, the phone was getting flaky with recognizing files in Explorer/Nautilus on the SD card when plugged in via USB. COMPLETELY BRICKED. Nothing will make this phone respond. It won’t even power on.
I decided I would e-mail 7272wil to RMA the phone.
NO response. OK. Maybe he didn’t get the first message for some reason. A few days later, I messaged him again:
A couple days went by and my friend suggested that I open up an eBay dispute. So I did. What do you know? Suprise! 7272wil had been ignoring my messages.
7272wil responds to tell me to send my phone to Nokia. This is COMPLETELY different and in conflict with what and how his ad stated returns would be handled. I have tried to contact him twice since his initial response and he has remained quiet.
7272wil: I have a $500 phone purchased from you. You stated in your ad that you would locally assist with the warranty. The ball is in your court.
I continued to message 7272wil using the eBay Resolution Centre and informed him of the post I had made on this blog (everything prior to this).