Comments on: The 7272wil Experience

By: Darran

Darran — Wed, 25 May 2011 12:49:31 +0000

My main piece of advice would be to be persistent. Please let me know if you have any specific questions. Also, look over other comments on this post. Others have had different approaches than I did.

By: BJ

BJ — Wed, 25 May 2011 01:27:57 +0000

Hi Darren,
I purchased my phone 10 month ago. The phone recently stopped working and now I would like to make a warrenty claim. Unfortunately, I cannot register a claim with ebay since ebay only allows to register complaints within a certain time period. I contacted 7272wil and he asked me to sent the phone to a post box in Sydney. According to Australia Post, the package has been waiting for pickup for 14 days now. 7272wil claims his staff is on annual leave. Any advice on how I should proceed?

By: Darran

Darran — Sat, 29 Jan 2011 02:25:15 +0000

I would have kept your phone until you received a response. It will require persistence. Best of luck and please let me know if you need some help or have any questions.

By: Clinton

Clinton — Thu, 27 Jan 2011 10:27:04 +0000

I have returned my phone to strawberry hills also, still yet to here anything back as my phone had a screen problem. It has now been 2 months and the last 2 messages I have sent have been ignored,

Any advice for me please?

By: Jeni

Jeni — Wed, 12 Jan 2011 07:24:32 +0000

I also received phone that has problems AND also, it arrived in an opened, unsealed box – despite their listing stating it was:
“Brand New: A brand-new, unused, unopened, undamaged item in its original packaging (where packaging is applicable). Packaging should be the same as what is available in a retail store, unless the item was packaged by the manufacturer in non-retail packaging, such as an unprinted box or plastic bag. See the seller’s listing for full details.”
So, maybe it’s just a used phone? I don’t know. I queried it and they said that they have to open it to change it to English.. but that leaves me with no proof that it is a new phone. Just the fact that it has issues (several problems) makes me doubt.
They actually haven’t been too bad at communicating, but it is always brief (feels insufficient), as tho they are loathe to answer all my questions, or address the core issues I raised.
Anyway, we’ll see what happens. I keep insisting on new replacement or refund.
Clearly, it’s not all above board tho, wouldn’t u say?

By: Chris

Chris — Wed, 31 Mar 2010 08:26:39 +0000

I have a similar problem. I purchased a Samsung phone from 7272wil back in January. The purchase went smooth and the phone showed up promptly. I too was swayed by the “Local Warranty”.
My phone’s screen died within a week. I contacted 7272wil by email and organised to return the phone under warranty. It took nearly 8 weeks and continual emails, but I finally got my phone back today. Phone looks to work ok but they didn’t return any of the accessories, manuals etc. I had sent everything back with the phone.
I am now having trouble contacting 7272wil.

I managed to get the following contact details from Ebay.But nobody answers the phone, it just rings out.They have not answered my emails since the 18/3/10 either.

Contact Information for 7272wil
User ID: 7272wil
Name: Wai L Tong
Company:
City: Strawberry Hills
State: New South Wales
Country: Australia
Phone: 0280062086
Registered Since: Friday, 18 Mar, 2005 21:22:58 AEDST

By: jim

jim — Mon, 22 Mar 2010 04:04:03 +0000

Thanks Darren Tried the business register with name and address and there not on it went to ebay and paypal..gave me these details

Customer Service Email: tandomobile@gmail.com
Customer Service Phone: + 61 98024738

tandomobile
Contact information for: pc Or
Email: sales@tandomobile.com
User ID: tandomobile
City: Mong Kok
State: default
Country: Hong Kong
Phone: 85223837663

T&O Telecom Mr OR
PO Box 294
Strawberry Hills NSW 2012
ph 0298024738

7272wil mobile bazaar
Contact : Mr. William Tong
Street : Po Box 294
City : Strawberry Hills
Province : Nsw
Country : Australia
Zip : 2012
Telephone : more…
Fax : more…
Website : http://www.7272wil.com

By: Darran

Darran — Mon, 22 Mar 2010 01:20:49 +0000

They could be. Sometimes these addresses are just Australian entities that allow foreign companies to have a local address. There was an address in Auckland that had nearly 1000 businesses registered to one address. I believe most of them were foreign. I am back in the States now, but if Australia has a business registry service you could use a reverse lookup by address and see how many business are using that as their mailing address. I believe it is probably the same guy using the same address with different ebay accounts in case one of the accounts gets tarnished. – Good luck brotha – let me know if I can help

By: jim

jim — Mon, 22 Mar 2010 01:14:08 +0000

Is 7272wil the same company as tandomobile who both sell on ebay as I returned phone for warranty problem and there is no contact for any of these 2 only a PO Box 294 Strawberry Hills 2012 in Sydney does anyone have a contact other than this?

By: Darran

Darran — Thu, 11 Feb 2010 02:26:11 +0000

If you can call him, that will probably help. If this doesn’t work let me know and I will give you a few other ideas.